How are your products made?
I work with mix of local print shops, small businesses, and a print-on-demand drop shipper. My drop shipper has locations in Canada and USA, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently. Products have been sourced with the environment in mind.
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● CAD: 5–7 business days
*Due to Covid-19, fulfillment and shipping may be delayed. Thank you for your patience while we work through these challenging times.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop me a line at email@example.com.
*Small orders such a stickers may not have tracking information to cut down on shipping prices, but that will be stated in your confirmation emails.
I received a wrong/damaged product, what should I do?
Although it doesn’t happen often, I’m so sorry if the product you ordered arrived damaged. To help resolve this for you quickly, please email me at firstname.lastname@example.org within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. I’ll get back to you with a resolution as soon as possible.
What’s your return policy?
Shop Wild Rose Farmer does not offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at email@example.com with photos of the damaged product, your order number, and any other details you may have about your order.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact me at firstname.lastname@example.org with photos of wrong/damaged items and I’ll be happy to sort that out for you. We do not refund orders for buyer’s remorse.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know at email@example.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.